Call Forwarding & Call Transfer

IPO-Self Admin Portal

(!) Log in to the IPO-Self Admin Portal.
(1) Enable the detailed view of the navigation.
(2) Expand the navigation fully.
(3) Click on “Call Handling”.
(4) Enter the desired destination phone number.
IMPORTANT: Call forwarding to external numbers requires prefixing with a 0.
(5) Check the box to activate call forwarding.
(6) Save the settings.

Directly on the phone, use the softkey button ‘Funkt.’ (Function).

• Press the Function button.
• Select Forwarding.
• Here you can choose between:
  • Forward to:
    • Redirect calls from your phone to another internal extension at HWR.
      • Select the destination via the phonebook (filterable by letters through the number pad – for example, 48 filters ‘IT-Hotline’).
      • Direct dial by entering the phone number (free text).
  • Forward from:
    • Redirect calls from another internal extension to your extension.
      • The setup is identical to the ‘Forward to’ setting. In this case, your extension is the destination to which calls should be forwarded.
  • Immediate Forwarding:
    • Forward calls from your phone immediately to another internal/external number. IMPORTANT: External forwarding requires dialing a 0.
      • Turn On/Off:
        • Use the ‘On’ button to activate forwarding.
        • Choose the call type:
          • All calls
          • Only external calls
          • External and group calls
          • Not group calls
        • Select the destination:
          • You can choose your voicemail box, internal or external extensions.
          • To edit a destination, press the ‘Edit’ button.
          • To select voicemail, press ‘To VM.’
          • Or, you can enter the destination number (dial 0 for external numbers) or select a destination from the phonebook (see ‘Forward to’).
          • Press the Save button, and the forwarding will be set and active.
  • Forwarding when Busy / after Timeout:
    • Forward calls from your phone when busy or after a timeout (15 seconds) to another internal/external number.
    • Forwarding to External:
      • The setup is identical to the “Immediate Forwarding” setup. The difference is that you can enable/disable forwarding when busy or after the timeout.