The IT service is the central contact point for students, faculty, and staff for IT issues. To provide assistance as quickly as possible, please direct your inquiries or reports by phone, email, or in-person to the Service Point responsible for you. If an immediate solution at the Service Point is not possible, your inquiry will be forwarded to the appropriate specialist team.
IT Service Point, Hotline & IT Service of the IT Department
First point of contact for questions and issues regarding IT services
- Assistance and consulting services
- Problem acceptance & problem resolution
- Incident reporting and troubleshooting
- First/Second-Level Support
- Support for the use of various IT services and hardware
- Basic consulting services for IT services
- Loan of additional technology
Semester time: 8:00 AM – 6:00 PM
Non-semester time: 9:00 AM – 4:00 PM
Members of HWR Berlin
Guests
Service type: Standard
IT Service Hotline: +49 (0)30 30877-2525
IT Service Mail: it-hotline@hwr-berlin.de
Further information
Campus Lichtenberg
Alt-Friedrichsfelde 60
10315 Berlin
Building 1, Room 1.2079
Campus Schöneberg
Badensche Straße 52
10825 Berlin
Building B, Room 0.47
Service Point Lichtenberg
Building 1, Room 1.2079
| Monday | 09:00 AM – 12:00 PM und 12:30 PM – 4:00 PM |
| Tuesday | 09:00 AM – 12:00 PM und 12:30 PM – 4:00 PM |
| Wednesday | 09:00 AM – 12:00 PM und 12:30 PM – 4:00 PM |
| Thursday | 09:00 AM – 12:00 PM und 12:30 PM – 4:00 PM |
| Friday | 09:00 AM – 12:00 PM und 12:30 PM – 4:00 PM |
Service Point Schöneberg
Building B, Room B 0.47
| Monday | 9:00 AM – 4:00 PM |
| Tuesday | 9:00 AM – 4:00 PM |
| Wednesday | 9:00 AM – 4:00 PM |
| Thursday | 9:00 AM – 4:00 PM |
| Friday | 9:00 AM – 4:00 PM |
+49 (0)30 30877-2525
it-hotline@hwr-berlin.de
IT-Ticket HWR Berlin
To use the customer portal of the ticket system, you must be connected to the university network with your computer (e.g., directly via cable, with eduroam Wi-Fi, or via VPN).
After logging in with your HWR credentials, you can create new tickets as well as view and comment on your existing tickets.
Link to the customer portal: -> KIX Ticket – Customer Portal
You don’t have access to our customer portal? Send us an email:
| Moses: | moses-support@hwr-berlin.de |
| Moodle: | elearning@hwr-berlin.de |
| S.A.M: | sam-support@hwr-berlin.de |
| Facility Management | maengelbearbeitung.cs@hwr-berlin.de maengelbearbeitung.cl@hwr-berlin.de |
| Printing and Copying Services | vervielfaeltigung.cl@hwr-berlin.de vervielfaeltigung.cs@hwr-berlin.de |